Return & Refund Policy

Events are services rather than goods, so "returns" work a little differently here. This policy explains how Verve Events & Experiences Sdn. Bhd. handles cancellations, postponements and refunds. The signed proposal for your project always takes precedence if its terms differ.

Cancellation by the client

Refunds depend on how much work has been completed and which vendor costs are already committed on your behalf:

• More than 90 days before the event: full refund of your deposit, less fees for planning work already delivered (concept decks, venue holds, budget builds) charged at our standard consultancy rate.
• 89 to 30 days before the event: refund of amounts paid, less completed planning work and any non-recoverable deposits already placed with venues and vendors. We provide vendor receipts for every deduction.
• Fewer than 30 days before the event: by this stage most costs are committed. We refund whatever we can recover from vendors, and we negotiate on your behalf, but recovery cannot be guaranteed.

Postponement instead of cancellation

If your dates move, we will transfer your booking and as many vendor commitments as possible to the new date at no extra planning fee, provided the new date is within twelve months and we have availability. Postponement is almost always the better financial outcome, and we will tell you honestly when it is not.

Cancellation by us

In the unlikely event we must cancel an engagement for reasons within our control, you receive a full refund of all amounts paid, including the deposit, within fourteen days. Where an event cannot proceed for reasons beyond either party's control, such as government restrictions or venue force majeure, we pass through every recoverable vendor refund and waive our remaining production fee.

Consultancy engagements

Unused consultancy blocks are refundable in full within sixty days of purchase. Once a block has been scheduled and delivered, it is not refundable, though we are happy to reallocate remaining hours to a different project.

How refunds are paid

Refunds are made to the account that made the original payment, in Malaysian Ringgit, within fourteen days of the refund amount being agreed. We confirm every refund in writing with a breakdown.

Talk to us first

Plans change, and we have seen it all. If something has gone sideways with your event, call +60 3-2731 8846 or email [email protected] before assuming the worst; there is usually a route that protects most of your budget.